Satya Nadella: How Microsoft is applying the concept of "Lean for knowledge work" internally with AI.

The internal ROI on AI investment and leveraging the cost reduction effect of AI.

Borrowing from Toyota's manufacturing efficiency principles and applying them to white-collar operations powered by AI.

e.g. Microsoft spends approximately $4 billion per year on customer support operations. By deploying AI agents for front-end deflection (resolving issues before they reach human agents) and real-time reasoning assistance for support staff, they are dramatically reducing costs in areas like Xbox and Azure support.

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From "Bg2 Pod" YT channel ( link in comment)