Cresta launched a suite of AI Agents designed to handle the front line of enterprise support.

There are 3 layers:

> The AI Agent is able to handle both calls and chat and can resolve the issue end-to-end without human assistance. Voice and text, 30+ languages.

> Knowledge Agent, which is able to listen to a live call and read the agent's screen to surface answers without being prompted.

> Agent Operations Center, a suite that allows supervisors to see the bigger picture of every human and AI conversation, with QA scoring, coaching plans, analysing which topics to automate next.

When a specific case needs a person, it gets moved to a human agent with the transcript and account context already attached, helping the customer not have to reexplain the problem twice.