Internal agents built with ElevenAgents save teams across ElevenLabs more than 1,200 hours a month. Today we’re sharing how we build them and what we’ve learned.

The agents started in Slack as a way to look up internal information, and now answer more than 5,000 questions a month, such as “Who are our top customers with logo rights in the UK, France, and Germany?”

Some of the agents also act on requests. When someone reports a bug, our triage agent searches Slack for context, checks for duplicate tickets, and opens a Linear ticket assigned to the right team. It opened more than 150 tickets last month.

Our Forward Deployed Engineer agent builds customer demos straight from a Slack thread, creating a working agent configured for that prospect’s use case.

Read more about how we build them: https://elevenlabs.io/blog/internal-ops-agents