AI 导读
客服通话是 AI 智能体面临的真实世界硬核测试。 当智能体无法解决问题时，接手的人工客服需要完整的上下文。Cresta 将其完整传递，让谁都不用从头再来。 另外，Beast Mode 的 Marshawn 太燃了 😂 https://t.co/FPysqsOcin
正文
Support calls are a hard real-world test for AI agents.
When the agent can't solve the issue, the human who takes over needs the full context. Cresta carries it across, so nobody starts over.
Also, Marshawn in Beast Mode is fire 😂 https://t.co/FPysqsOcin
来源：@omarsar0 · x.com